To help the team resolve your request as quickly as possible, include your registered email address and, where relevant, a transaction reference number or screenshot. For bonus queries, mentioning the name of the promotion and your current bonus balance helps the agent locate your case instantly without needing to ask follow-up questions.
For responsible gambling requests, such as activating a deposit limit or a self-exclusion, these can also be applied directly in the account dashboard under "Responsible Gambling" without contacting support. Changes take effect immediately. If you need urgent account access removed, the live chat team can apply a block on your behalf within minutes. External support for gambling-related concerns is available through the BZgA helpline in Germany: 0800 1 372700, free of charge, around the clock.
One important security note: the support team will never ask for your password or full payment card details during a chat session. If you receive a message requesting this kind of information, do not share it and report the conversation immediately. All legitimate support interactions happen through the official live chat widget on the website or inside the app, not through external messaging apps or unsolicited emails.
The platform is operated by GALAKTIKA N.V., registered in Willemstad, Curaçao (Reg. No. 140803). Payment processing is handled by Unionstar Limited, Limassol, Cyprus. For formal or legal correspondence, please use the contact form and specify the nature of your enquiry in the subject line.
